Your client relationship
You remain your client’s commercial contact. The pricing request is prepared with your company; any contact with the end client is structured with you.
Reseller commitments
Your client.
Our collaboration.
A clear framework to prepare requests, organise production and support your resale projects.
Your files and your project
The files submitted are used to review and produce your request. Please state any confidentiality requirements for your file and any specific agreement to be arranged before sharing sensitive items.
A project-specific offer
Materials, dimensions, lighting, finishes, quantities, services and documents supplied are specified in the proposal. The price is communicated to your company for the case studied.
A prepared delivery
Please indicate the country, postcode, access conditions and unloading facilities. Direct delivery to your client or non-branded packaging can be considered on request and confirmed in the quotation.
Approvals before fabrication
Check the visuals, dimensions, finishes and scope of supply on the agreed documents. The schedule is confirmed according to the project and the necessary approvals.
After-delivery support
For a service request, send the file reference, a description and photos of the fault. Handling, applicable warranty and intervention terms are reviewed according to the offer and the project conditions.
The specific terms of confidentiality, delivery, warranty and payment are to be agreed in the project sales documents.
Working together
Questions from resellers.
Who is this space intended for?
For sign makers, communications agencies and professional resellers. End customers may visit kapellamedia.lu for their own project.
Why are prices not displayed?
The quotation depends on the graphic, dimensions, construction and scope of service. A proposal is prepared for your company from your file.
How do I send a vector file?
Complete the quotation request, then attach your AI, EPS or vector PDF file in the email prepared by your email client. Specify the dimensions and reference colours.
What is the lead time for manufacture?
The schedule is studied according to the construction, quantities and required approvals. Please indicate your desired date; the lead time retained will be confirmed in the offer.
Can we deliver directly to my customer?
Please specify this request and the receiving constraints. The address, sender identification, packaging and delivery terms are to be agreed before the order.
How do I request follow-up or after-sales service?
Contact your point of contact with the case reference, the items concerned and photos of the issue. An assessment makes it possible to specify the handling and the solution to be considered.
Your next project
starts here.
Send the visual, dimensions and site constraints. We will review the technical solution and quotation with you.
View my quotation basket